Returns & Exchanges Policy

At Lifting Equipment Store, we strive to ensure your operational success by offering a straightforward 30-day return window for all standard hardware and machinery. All returned items must be in their original, unused condition and include all relevant safety certification and documentation.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Equipment

  Securely pack the item in its original packaging, ensuring all components, manuals, and inspection certificates are included to avoid restocking fees.

• 3.
  Shipping and Logistics

  Affix the provided RMA label to the exterior of the crate or box and ship the unit back to our central distribution warehouse via a tracked courier.

• 4.
  Inspection and Refund

  Our technicians will inspect the equipment for safety compliance and wear; once approved, your refund will be processed to your original payment method within 5-7 business days.